Community Integration Metrics-Measure What Matters

By | 03/27/2018

It is no secret that providers are being asked to make significant changes to their service models. Not only are we experiencing a change in expectations from governing bodies at the Federal and State level, we’re also being asked to provide different services by the people we serve. Changing long-standing models can seem like a daunting task with no clear place to start.

Providers who are creating and following best practices are measuring what matters. Using data to aid in system transformation gives providers a clear view of where they are today and helps formulate plans of where they want to be in the future. At times, the big-hearted, person-centered social service industry can seem at odds with the cold hard facts of data. When used strategically, data has the power to transform services in remarkable ways. We partnered with providers who were taking an innovative approach to data use within their organization.

Community Integration Metrics is a tool available in the Outcomes and Services Module of Advisor. In short, staff are able to document how individuals are spending their time while receiving services from the organization. Organizations can customize different integration levels they wish to track. For example:

1. Facility: activities conducted in a facility
2. Classes: classes provided at facility
3. Food, Fun & Shopping: recreational outings in the community
4. Volunteer: Group volunteer experience at a community location
5. Community Role: individualized role in a community organization

Reports can then be generated to show the results on the individual, employee and organization level.


If you’re heading to OPRA’s Spring Conference, join us next Thursday, April 5th at 3:10pm in Session 21 Integration Metrics: Using Data To Transform Service Delivery to learn more.


Join Us For A Free Webinar
Friday, April 20, 2018                                                             10:00-11:00am

Join PSI Team Members, Jessica Garrett & Nancy Nixon as they share an innovative approach providers are using to transform their service-delivery model and provide more community integration opportunities.

In 2017 Primary Solutions partnered with Ohio Association of County Boards (OACB) & providers who were developing an inventive strategy to use data to transform their services and create meaningful, integrated opportunities for individuals to become part of their communities.

This free one hour webinar will highlight the result-producing best practices used by providers, how to complete the set up in Advisor & the reporting capabilities available.

Register Now>>