Welcome

Our goal at Primary Solutions is “Freeing you to Serve” your clients by providing you with excellent support. To that end, we are excited to welcome you to our new support site.  If you are new to the site, you will need to register.  Click on the Register link to the right and create your userid.  Our support staff will verify your credentials and once approved, you will be notified via e-mail.  If you have any questions, please contact our support staff at 614.430.0355 and select Option 3.

Advisor 2019.3 Release

Advisor Release 2019.3 is now available! This release brings enhancements to Advisor for: Billers Program Managers HR/Schedulers/Adminstrators See documentation library for more information. Questions? Please contact Product Support at 614-430-0355, Option 3 or Productsupport@primarysolutions.net with questions.

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Gatekeeper 2019.3 Release

Release 2019.3 is now available! This release brings enhancements for: SSA’s SSA Leadership Billers & Administrators Plan Module Login to the Customer Care website to see a complete list of enhancements available in Gatekeeper 2019.3. Questions?  If you have questions please contact Product Support at 614-430-0355, Option 3 or at ProductSupport@primarysolutions.net

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Advisor Release 2019.2

Advisor Release 2019.2 is now available! This release brings enhancements to Advisor & Anywhere including:  Database changes for EVV that make Advisor an Alternate Vendor A new mobile scheduling solutions for Advisor Anywhere Updates to report server, which is a way to receive reports automatically See documentation library for more information. Questions? Please contact Product Support at… Read More »

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Gatekeeper 2019.2

Release 2019.2 is now available! This release brings many enhancements to Gatekeeper & Anywhere including:  8 new Plan Features A new report to track productivity New management for report schedules A way to inactivate case note codes Questions?  If you have questions please contact Product Support at 614-430-0355, Option 3 or at ProductSupport@primarysolutions.net

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Advisor 2019.1 Release

Advisor Release 2019.1 is now available! This release brings enhancements to Advisor & Anywhere including:  Customization to the outcomes & services cards in Anywhere New tools to track completed staff documentation Progress on the mobile incident tracking See documentation library for more information. Questions? Please contact Product Support at 614-430-0355, Option 3 or Productsupport@primarysolutions.net with questions.

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