Welcome

Our goal at Primary Solutions is “Freeing you to Serve” your clients by providing you with excellent support. To that end, we are excited to welcome you to our new support site.  If you are new to the site, you will need to register.  Click on the Register link to the right and create your userid.  Our support staff will verify your credentials and once approved, you will be notified via e-mail.  If you have any questions, please contact our support staff at 614.430.0355 and select Option 3.

Coronavirus COVID-19 Update

To protect the safety of our customers and the individuals they serve, Primary Solutions is restricting all in-person meetings, training and other events, both at customer sites and in our building through April 1st. We have made this decision after Governor Dewine ordered all non-critical travel by state employees be postponed to prevent the spread of COVID-19… Read More »

0 comments

2020.1 Advisor Release

Advisor Release 2020.1 is now available! This release brings changes that address the transportation changes effective Feb. 1, 2020 and graphical updates to the login screen and dashboard. Login to the site and access the documentation library for more information. Questions? Please contact Product Support at 614-430-0355, Option 3 or Productsupport@primarysolutions.net with questions.

0 comments

Gatekeeper 2020.1 Release

Release 2020.1 is now available! This release addresses the transportation changes effective February 1, 2020 and includes graphical updates to the login and dashboard. Login to the Customer Care website to see a complete list of enhancements available in Gatekeeper 2020.1 Questions?  If you have questions please contact Product Support at 614-430-0355, Option 3 or… Read More »

0 comments

Advisor 2019.3 Release

Advisor Release 2019.3 is now available! This release brings enhancements to Advisor for: Billers Program Managers HR/Schedulers/Adminstrators See documentation library for more information. Questions? Please contact Product Support at 614-430-0355, Option 3 or Productsupport@primarysolutions.net with questions.

0 comments

Gatekeeper 2019.3 Release

Release 2019.3 is now available! This release brings enhancements for: SSA’s SSA Leadership Billers & Administrators Plan Module Login to the Customer Care website to see a complete list of enhancements available in Gatekeeper 2019.3. Questions?  If you have questions please contact Product Support at 614-430-0355, Option 3 or at ProductSupport@primarysolutions.net

0 comments