Support Pages

You can rest assured that Primary Solutions’ products are backed by the most knowledgeable support in the industry. Our Support Specialists have over 100 years of practical, hands-on experience in Ohio’s DD Community. We understand your challenges, and we create solutions to solve them. With Primary Solutions, you don’t just get a software support team; you get a business support team.

Our team is committed to creating best user experience possible. Each new client is matched with an implementation specialist to assist in preparing the software for the organization’s needs. For ongoing user training, module-specific classes are held regularly at Primary Solutions’ training lab. Immediate user support is available by telephone and email.

County Services
Gatekeeper, Infallible, OhioDD.com
Provider Services
Advisor, Advisor Cloud
Billing Services
Provider Billing