Our goal at Primary Solutions is “Freeing you to Serve” your clients by providing you with excellent support. To that end, we are excited to welcome you to our new support site.  If you are new to the site, you will need to register.  Click on the Register link to the right and create your userid.  Our support staff will verify your credentials and once approved, you will be notified via e-mail.  If you have any questions, please contact our support staff at 614.430.0355 and select Option 3.

Infal User Group May 24th: Assets & Inventory

Please join us on Thursday, May 24th from 10am-2pm for an Infal Assets & Inventory User Group. We are looking forward to your feedback, so that we can better meet your needs when tracking inventory and depreciating assets for the county auditor. The ideal guest for this user group will have administrative responsibility and/or knowledge of… Read More »


2018.1 Gatekeeper Maintenance Release

Greetings Gatekeeper User, We are announcing the Maintenance Release for clients who are currently using Gatekeeper version 2018.1. Following our annual releases, we periodically release maintenance updates to resolve issues our customers are experiencing. The following item was addressed in this release: Label & Envelope Reports: Label & Envelope Reports are now accessible. Please contact Software… Read More »


An Introduction To Electronic Visit Verification (EVV)

We started hearing about Electronic Visit Verification (EVV) earlier this year when the first phase rolled out to specific sections of Medicaid providers in January 2018. We know this is a significant change in how our customers do business. We’re committed to making the transition to EVV as simple and integrated with your current Advisor system, as… Read More »


Messages Every SSA Should Hear From OACB’s Forum

On Wednesday, March 28th OACB hosted the first of three SSA Forums in 2018. With record-breaking attendee numbers, participants filled the meeting space to hear about a wide variety of topics that inspired and informed the audience. We’ve recapped and added some information for you. Admittedly, we knew about this one before heading to the… Read More »


Community Integration Metrics-Measure What Matters

It is no secret that providers are being asked to make significant changes to their service models. Not only are we experiencing a change in expectations from governing bodies at the Federal and State level, we’re also being asked to provide different services by the people we serve. Changing long-standing models can seem like a daunting task… Read More »