Our goal at Primary Solutions is “Freeing you to Serve” your clients by providing you with excellent support. To that end, we are excited to welcome you to our new support site.  If you are new to the site, you will need to register.  Click on the Register link to the right and create your userid.  Our support staff will verify your credentials and once approved, you will be notified via e-mail.  If you have any questions, please contact our support staff at 614.430.0355 and select Option 3.

We’ve Moved!

Greetings, It is an exciting time at Primary Solutions and I wanted to share the news with you. We are combining both our Busch Boulevard and Main Street locations into one building. Our Busch Boulevard location moved in on Monday, July 23 and our Main Street location will be joining us on Monday, July 30th.… Read More »


Gatekeeper 2018.2 Release

Release 2018.2 is now available! This release brings many enhancements to Gatekeeper & Anywhere including:  New Waiting List Assessment Re-designed Children’s Service Module Changes made to Case Notes window New Anywhere module- Anywhere Workshop! See documentation library for more information. Questions?  If you have questions please contact Product Support at 614-430-0355, Option 3 or at ProductSupport@primarysolutions.net  … Read More »


2018.2 Advisor Release

Advisor Release 2018.2 is now available! This release brings many enhancements to Advisor & Anywhere including: Anywhere Workshop-a new Anywhere module! Ability to add matching & non-matching payments in the same step. New filter in security window to narrow permission by module. See documentation library for more information. Questions? Please contact Product Support at 614-430-0355, Option 3 or Productsupport@primarysolutions.net… Read More »


Infal User Group May 24th: Assets & Inventory

Please join us on Thursday, May 24th from 10am-2pm for an Infal Assets & Inventory User Group. We are looking forward to your feedback, so that we can better meet your needs when tracking inventory and depreciating assets for the county auditor. The ideal guest for this user group will have administrative responsibility and/or knowledge of… Read More »


2018.1 Gatekeeper Maintenance Release

Greetings Gatekeeper User, We are announcing the Maintenance Release for clients who are currently using Gatekeeper version 2018.1. Following our annual releases, we periodically release maintenance updates to resolve issues our customers are experiencing. The following item was addressed in this release: Label & Envelope Reports: Label & Envelope Reports are now accessible. Please contact Software… Read More »